Refund Policy

At J Tech Solutions, we are committed to delivering high-quality IT services and customer satisfaction. However, due to the nature of our work, this Refund Policy outlines when and how refunds may be issued.

1. Service-Based Refunds

Refunds for services are limited and handled on a case-by-case basis. Generally, no refunds will be issued for:

Completed on-site or remote support
Consulting hours already delivered
Security audits or network assessments that have already been initiated or completed
Software licensing or third-party service costs we paid on your behalf

However, we may offer partial refunds or credits under the following conditions:

If a service was paid for but not delivered due to our scheduling or internal error
If a duplicate payment was made
If cancellation was requested before any work has begun

To request a refund, contact us at support@J-Techsolutionsllc.com within 7 business days of the original payment.

2. Digital Products and Subscriptions

Refunds are not offered for downloadable files, policy templates, or digital reports once delivered. Subscription services (e.g., IT support plans or Virtual IT Director services) may be canceled at any time, but no refunds will be issued for the current billing cycle.

You may avoid future charges by canceling your subscription at least 3 days before the renewal date.

3. Hardware or Equipment Sales

If J Tech Solutions supplies hardware (e.g., phones, cameras, routers) as part of an installation:

You may request a return within 14 days of delivery, provided the item is unused and in original packaging.
A 15% restocking fee may apply.
Custom orders, special configurations, or opened products are not eligible for return unless defective.

4. Dispute Resolution

If you are dissatisfied with a service or believe a billing issue has occurred, please contact us first at [support@J-Techsolutionsllc.com] or [(501)-291-0760] so we can resolve the issue quickly and professionally.

5. Contact Us

For questions or refund requests, contact: